Low Newton

OFFICERS

The Officers said the prison was safe, with dedicated, committed staff, and good, ‘very supportive’ and ‘caring’ staff-prisoner relations. They praised safer custody (self-harm, once a big issue, is ‘much improved’) and Keywork (making ‘a real difference’). They rated specialist support (including 3 counsellors) for victims of abuse and care leavers, the specialist PIPE unit, and the ‘excellent’ Primrose Unit.

PRISONERS

The prisoners agreed it was safe, and ‘very strong’ on bullying and work with bullies and victims, and called relations with staff ‘very good’, ‘respectful’ and ‘supportive’. Education was rated ‘excellent’ (with high aspirations for the women and ‘great’ teachers), as was the Chaplaincy for its support to ‘everyone’. They praised the ‘Inspire’ cancer group supported by Macmillan, and ‘excellent’ visits (including evenings and weekends) and the ‘brilliant’ NEPACS (who run the visit centre, organise homework clubs, family days, lifer days, and monthly full-day parent-child visits etc). The Resident Consultative Committee (RCC), a Prisoner Council (chaired and minuted by prisoners), was ‘very’ active and effective. They also rated monthly meetings with the SMT and ‘celebration of achievements’ events as positives.

MANAGERS

The managers described ‘outstanding’ staff-prisoner relations, and praised the care and support of women with complex needs. They rated family involvement in ACCT reviews for those at risk of self-harm, the ‘fantastic’ group of Listeners, and the range and quality of peer mentors and support workers. Like the women, they praised the RCC and visits. They also valued the staff Colleague Consultative Committee, meeting regularly with managers (including No. 1), the monthly staff newsletter, which includes staff ‘thank yous’ and achievements, the Team & Employee of the Month, which includes nominations from prisoners, and ‘Thank you’ postcards for staff, used by both prisoners and staff.